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Refund and Cancellation Policy

Version 1.0 · Last updated 30 July 2026 · Part of the Terms of Service

In short: Cofelt is a digital subscription service; nothing is shipped. You can cancel at any time and keep access until the end of the period you have paid for. There is no self-serve money-back guarantee; app-store purchases are refunded by the store, and web billing errors are reviewed by a person when you email us. Your statutory consumer rights always apply.

1. What you are buying

Cofelt subscriptions and Spark Packs are digital services, delivered instantly inside the app and on the web. There is no physical product and no shipping. Cofelt offers a Free plan at $0, Premium at $9/month or $79/year, and Spark Packs as one-time purchases. The Free plan lets you use core features before subscribing. All prices are in US dollars.

2. How to cancel

  • Web subscriptions: open Settings → Subscription → Manage in Stripe Portal (the Stripe billing portal) and cancel there, at any time, without contacting anyone.
  • Apple App Store / Google Play subscriptions: cancel in your store subscription settings, per that store's process.

Cancelling stops future renewals. Your access continues to the end of the period you have already paid for; we do not remove it early, and we do not charge again after that.

3. Refund eligibility

  • There is no self-serve money-back guarantee for a period you have used.
  • Billing errors: duplicate charges, charges after cancellation, or amounts that don't match this policy are always reviewed and corrected.
  • App-store purchases are governed by Apple's and Google's own refund policies and are requested from the store, not from us.
  • Spark Packs are one-time digital purchases that never expire; they are refundable only where a billing error occurred or where your statutory rights require it.
  • Where the consumer law that applies to you grants withdrawal or refund rights beyond this policy, those rights apply.

4. How to request a refund

  • Web billing errors: email [email protected] from your account email, with the approximate charge date and amount. A person reviews every request.
  • App Store: use Apple's reportaproblem.apple.com flow.
  • Google Play: use the Play Store's refund request flow.

5. Processing timeline

We respond to billing emails within 3 business days. If a refund is approved, we issue it immediately to your original payment method; banks and card networks typically take 5–10 business days to show it on your statement. App-store refund timelines are controlled by Apple and Google.

6. Contact

Billing: [email protected] · Support: [email protected]. The governing terms are in the Terms of Service (§6–7).