Refund and Cancellation Policy

Version 1.5 · Last updated 11 September 2026 · Effective 21 August 2026 · Part of the Terms of Service

In short: Cofelt is a digital subscription service; nothing is shipped. You can cancel at any time and keep access until the end of the period you have paid for. For your first account payment on the web, you can request a goodwill refund review within 7 days. Approval depends on usage and the circumstances; this is not a money-back guarantee. Renewals and delivered Spark Packs normally have no change-of-mind refund. Billing problems, store rules and statutory consumer rights are handled separately.

On this page

1. What you are buying

Cofelt subscriptions and Spark Packs are digital services, made available inside the app and on the web after payment is confirmed. There is no physical product and no shipping. Free Account is $3 once, with one month included and no renewal. Cofelt is $3/month and Cofelt Plus is $21/month, both auto-renewing. The Spark Pack is a one-time purchase at $12 for 39 Sparks. These are international USD prices. Eligible India purchases are ₹210 once, ₹210/month for Cofelt, ₹1,470/month for Plus and ₹840 for 39 Sparks. Checkout shows the currency and total before payment.

India pricing requires an Indian billing address and an India-issued card. An ineligible INR payment is refunded without granting the benefits of that payment. A rejected upgrade preserves your previously paid eligible Cofelt plan; otherwise, any ineligible subscription is canceled. Refunds use the original payment currency; your bank controls any currency conversion or fees.

2. How to cancel

Web subscriptions: open Settings → Subscription → Manage in Stripe Portal (the Stripe billing portal) and cancel there, at any time, without contacting anyone.
Apple App Store / Google Play subscriptions: cancel in your store subscription settings, per that store's process.

Cancelling stops future renewals. Your access continues to the end of the period you have already paid for; we do not remove it early, and we do not charge again after that.

The one-time option and Spark Packs do not renew, so there is no subscription to cancel for those purchases. Cancellation does not itself request a refund. After an unrefunded paid period ends, your Free Account and remaining Sparks stay available.

3. Refund eligibility

First account payment: 7 days for your first one-time payment or first Cofelt or Cofelt Plus monthly payment on the web, contact us within 7 calendar days of payment for a goodwill review. There is no automatic money-back guarantee. Renewing, upgrading or rejoining does not restart this window.
Usage matters: change-of-mind refunds are intended for limited use. Substantial use, such as using a full day's included Ask allowance, will normally mean a change-of-mind request is declined. Failed or unusable answers are reviewed as a service issue, not assumed to be successful use.
After 7 days, renewals and upgrades: there is normally no change-of-mind refund. Cancel before renewal to prevent the next charge. Cancelling after renewal does not automatically refund that renewal or the unused days.
Billing errors and service problems: contact us about duplicate or incorrect charges, charges after a timely cancellation, or a service that did not work as promised. We review these separately and correct verified errors. The 7-day limit and usage guidance do not exclude these cases or restrict mandatory consumer rights.
App-store purchases are governed by Apple's and Google's refund processes. Start your request with the store and contact us if you need help. This does not limit rights you have against Cofelt under applicable law.
Spark Packs are one-time digital purchases that never expire; there is normally no change-of-mind refund after delivery or use. Billing errors, applicable store policies and statutory rights still apply. If a membership refund leaves you unable to use a separately purchased pack, contact us for a review of its unused portion.
Where the consumer law that applies to you grants withdrawal or refund rights beyond this policy, those rights apply.

The goodwill rules above apply to payments made from 11 September 2026. Earlier purchases retain the refund terms offered when purchased. This policy does not replace any applicable statutory cooling-off period, including a 14-day withdrawal right where it applies. Starting to use Cofelt does not, by itself, waive that right.

What changes after a refund?

A full refund removes the access funded by that payment. If no unrefunded entry payment or paid membership period remains, Free Account access ends too. Other valid purchases are preserved. You can still sign in for billing, support, data export or deletion.
Separately purchased, unrefunded Sparks stay in your balance. If member access has ended, choose an account option to use them again or contact billing about the unused pack. Refunding a membership does not automatically refund a Spark Pack.
A Spark Pack refund removes the corresponding Sparks. A partial web refund removes a proportional amount. If those Sparks were already used, an adjustment offsets future Spark credits; we do not automatically charge your card for that adjustment. It does not remove a separate valid membership.
A partial membership refund keeps the period available until the cumulative refund reaches its full payment amount. Approved store refunds and access revocations follow the store's decision. Check subscription settings separately: a store refund may not switch off renewal.

4. How to request a refund

Web refund requests: use billing help in the app or email billing@cofelt.com from your account email, with the approximate charge date and amount and what went wrong. We use the date you send the request, not the date we reply. A person reviews every request; you do not need to share private Ask conversations to request a refund.
App Store: use Apple's reportaproblem.apple.com flow.
Google Play: use the Play Store's refund request flow.

5. Processing timeline

We aim to respond to billing emails within 3 business days. Approved refunds are sent to your original payment method; banks and card networks typically take 5–10 business days to show it on your statement. App-store refund timelines are controlled by Apple and Google.

6. Contact

Billing: billing@cofelt.com · Support: support@cofelt.com. The governing terms are in the Terms of Service (§6–7).

1. What you are buying

2. How to cancel

Web subscriptions: open Settings → Subscription → Manage in Stripe Portal (the Stripe billing portal) and cancel there, at any time, without contacting anyone.

Apple App Store / Google Play subscriptions: cancel in your store subscription settings, per that store's process.

Cancelling stops future renewals. Your access continues to the end of the period you have already paid for; we do not remove it early, and we do not charge again after that.

3. Refund eligibility

First account payment: 7 days for your first one-time payment or first Cofelt or Cofelt Plus monthly payment on the web, contact us within 7 calendar days of payment for a goodwill review. There is no automatic money-back guarantee. Renewing, upgrading or rejoining does not restart this window.

Usage matters: change-of-mind refunds are intended for limited use. Substantial use, such as using a full day's included Ask allowance, will normally mean a change-of-mind request is declined. Failed or unusable answers are reviewed as a service issue, not assumed to be successful use.

After 7 days, renewals and upgrades: there is normally no change-of-mind refund. Cancel before renewal to prevent the next charge. Cancelling after renewal does not automatically refund that renewal or the unused days.

Billing errors and service problems: contact us about duplicate or incorrect charges, charges after a timely cancellation, or a service that did not work as promised. We review these separately and correct verified errors. The 7-day limit and usage guidance do not exclude these cases or restrict mandatory consumer rights.

App-store purchases are governed by Apple's and Google's refund processes. Start your request with the store and contact us if you need help. This does not limit rights you have against Cofelt under applicable law.

Spark Packs are one-time digital purchases that never expire; there is normally no change-of-mind refund after delivery or use. Billing errors, applicable store policies and statutory rights still apply. If a membership refund leaves you unable to use a separately purchased pack, contact us for a review of its unused portion.

Where the consumer law that applies to you grants withdrawal or refund rights beyond this policy, those rights apply.

What changes after a refund?

A full refund removes the access funded by that payment. If no unrefunded entry payment or paid membership period remains, Free Account access ends too. Other valid purchases are preserved. You can still sign in for billing, support, data export or deletion.

Separately purchased, unrefunded Sparks stay in your balance. If member access has ended, choose an account option to use them again or contact billing about the unused pack. Refunding a membership does not automatically refund a Spark Pack.

A Spark Pack refund removes the corresponding Sparks. A partial web refund removes a proportional amount. If those Sparks were already used, an adjustment offsets future Spark credits; we do not automatically charge your card for that adjustment. It does not remove a separate valid membership.

A partial membership refund keeps the period available until the cumulative refund reaches its full payment amount. Approved store refunds and access revocations follow the store's decision. Check subscription settings separately: a store refund may not switch off renewal.

4. How to request a refund

Web refund requests: use billing help in the app or email billing@cofelt.com from your account email, with the approximate charge date and amount and what went wrong. We use the date you send the request, not the date we reply. A person reviews every request; you do not need to share private Ask conversations to request a refund.

App Store: use Apple's reportaproblem.apple.com flow.

Google Play: use the Play Store's refund request flow.