Cofelt Help
A little clarity.
Find your answer. Get back to your day.
Browse by topic
48 answers
01Pricing update
5 answers
Pricing update
New purchases are briefly paused.
02Account access
5 answers
Account access
Current account access while membership options are updated.
03Sparks
5 answers
Sparks
Existing Spark balances, spending, and refund questions.
04Verification
4 answers
Verification
Phone, birth date, and verification states.
05Connections
6 answers
Connections
06DMs
3 answers
DMs
Daily allowances, supported message types, and deletion limits.
07Ask
6 answers
Ask
Solo, With, continuing a conversation, and reporting a reply.
08Privacy & data
5 answers
Privacy & data
Data use, exports, deletion, diagnostics, and account privacy.
09Refunds
3 answers
Refunds
Refund requests, subscription charges, and Spark balances.
10Account management
3 answers
Account management
Email changes, editing birth details, and password resets.
11Crisis support
3 answers
Crisis support
Crisis behavior, country-specific support, and professional-care boundaries.
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