There's no "Request refund" button inside Cofelt. Where you ask for a refund depends on where you subscribed:
- App Store (iPhone, iPad): Apple processes the payment, so Apple processes the refund. Go to reportaproblem.apple.com, find the Cofelt charge, and request a refund. Apple reviews it under their refund policy.
- Google Play (Android): Google processes the payment, so Google processes the refund. Open Google Play → account → order history → the Cofelt charge → request a refund. Google reviews it under their policy.
- Direct subscription on the web: email [email protected].
For a billing error on our side (a double charge, the wrong amount, a charge after you cancelled), email [email protected] with the date and amount. That's always worth flagging, and we'll fix it.
Your statutory consumer rights apply regardless. If the law where you live entitles you to a refund, that right stands.
Cancelling stops the next renewal. You keep Premium through the end of the period you already paid for, then the account enters lapsed, read-only mode with your data intact. See "Can I cancel anytime?"
For Spark Pack purchases, see the Sparks refund article. Sparks have a separate policy.