For a web purchase, open Membership → Manage → Get billing help, or email billing@cofelt.com from your account email. Include the charge date, amount and what went wrong. You do not need to share private Ask conversations.
For a first-payment goodwill review, send your request within 7 calendar days of payment. We use the date you send it, not the date we reply. Billing errors, service failures and statutory rights are reviewed separately without that goodwill cutoff.
For an App Store purchase, use reportaproblem.apple.com. For Google Play, use its refund request process. The store reviews the request under its rules.
Cancelling stops future renewals; it does not request a refund. We aim to respond to web billing requests within 3 business days. Approved refunds go back to the original payment method.
Purchase availability: New purchases are briefly paused. The pricing page shows the current catalog, not an available checkout. Existing balances and billing controls remain available; the app shows which actions you can use.