Your first qualifying one-time or monthly account payment on the web, in USD or eligible India INR, has a 7-calendar-day goodwill review window for limited use. This is not a money-back guarantee. Substantial use, such as a full day's included Ask allowance, normally rules out a change-of-mind refund. Failed or unusable answers are reviewed as service issues.
After 7 days, renewals, upgrades and delivered Spark Packs normally have no change-of-mind refund. Renewing, upgrading or rejoining does not restart the window. The current goodwill rules apply to payments made from 11 September 2026; earlier purchases retain their original terms. Refunds use the original payment currency. Your bank controls any currency conversion or fees.
Billing errors, service failures, store policies and statutory consumer rights are reviewed separately, even after 7 days or after use. Applicable statutory cooling-off periods still apply.
Use billing help in the app or email billing@cofelt.com. For an App Store or Google Play purchase, start with that store. See the full Refund and Cancellation Policy for access changes after a refund.
Purchase availability: New purchases are briefly paused. The pricing page shows the current catalog, not an available checkout. Existing balances and billing controls remain available; the app shows which actions you can use.