On the login page → "Forgot password?" → enter your email. We send a password reset link to your email. Click it from your inbox and you'll be taken to a page where you can set a new password.
The reset link is valid for 1 hour and can be used only once. If you don't use it within that window, you can request another. Requesting a new link does not itself guarantee that every older unexpired link has been invalidated.
If you no longer have access to the email used for the account, contact Cofelt support through the Help center. The public reset flow does not offer an SMS replacement for the email link.
After resetting your password, we sign you out of all devices as a security measure. You'll need to log in fresh on each one. Existing DM threads, chart, connections, and history are all preserved.
If you suspect someone else changed your password because you did not request a reset, contact Cofelt support through the Help center immediately. We can help secure the account, guide you through a fresh reset, and investigate.