Settings → Account → Delete my account starts a deletion request. It is not an immediate account teardown.
What happens after you request deletion:
- Cofelt records the request and holds a 30-day processing window during which the request can be cancelled
- The account may remain usable until the deletion job runs; requesting deletion does not itself hide the profile, dissolve connections, stop AI calls, or cancel billing immediately
- A Cofelt web subscription stays active during the 30 days and may renew in that window unless you also cancel it from billing settings. It is cancelled automatically when deletion completes. App Store or Google Play subscriptions are never cancelled by deletion and must be cancelled with the store.
- After the 30-day window, deletion is processed in scheduled work. Completion may take longer while billing cancellation and other required processing finish. The completed process removes covered account data from primary systems and the unused Spark balance is forfeited
Limited records may be retained after account deletion when needed for legal or safety reasons, including:
- Payment records (for tax purposes, usually 7 years per jurisdiction)
- Crisis, security, moderation, or other safety-relevant records, which may include a limited message excerpt, kept for the periods and purposes described in the Privacy Policy
If you change your mind during the 30-day window, use the cancellation path offered in the app or email privacy@cofelt.com. After the deletion job runs, the account cannot be restored. Encrypted disaster-recovery copies, if present, may retain deleted data until that copy is manually retired or reaches a configured expiry; they are not returned to normal service except for recovery.
If you just want to stop renewal, cancelling keeps your account and data intact. After the paid period ends, your account stays open and you keep your chart, connections, and DMs. Deletion removes the account entirely and cannot be undone.