Some verification steps can be retried, but the available path depends on the step.
Phone verification is unavailable. SMS delivery is not yet configured, so retrying will not produce a usable code. Phone verification also cannot be used for account recovery or user 2FA yet.
Document verification fails. Follow the identity-verification provider's retry instructions. The optional document check is separate from self-attestation, and skipping it does not keep you off the network.
Birth data feels wrong. Date is locked once saved. Contact Cofelt support through the Help center to ask what correction options are available, but do not send a passport, driver's licence, birth certificate, or other identity document. Support will provide an approved secure path if one is available. Birth-time corrections are limited; the birth-details editor shows the available changes.
Profile completion looks low. Completion never gates your account; it only shapes ranking. The profile page shows exactly which fields are missing. If you genuinely don't have a piece of information (some adoptees don't know exact birth time, for example), you can mark fields as "approximate" or "unknown" and continue.
If anything stays stuck, contact Cofelt support through the Help center.