Some verification steps can be retried, but the available path depends on the step.
Phone verification is unavailable. SMS delivery is not yet configured, so retrying will not produce a usable code. Phone verification also cannot be used for account recovery or user 2FA yet.
Document verification fails. Follow the identity-verification provider's retry instructions. The optional document check is separate from self-attestation, and skipping it does not keep you off the network.
Birth data feels wrong. Date is locked once saved. Contact Cofelt support through the Help center to ask what correction options are available, but do not send a passport, driver's licence, birth certificate, or other identity document. Support will provide an approved secure path if one is available. Time of birth can be edited up to 3 times from your settings page; after that it locks.
Profile completion stuck under 80%. The profile page shows exactly which fields are missing. Fill them in. If you genuinely don't have a piece of information (some adoptees don't know exact birth time, for example), you can mark fields as "approximate" or "unknown" and continue the readiness process.
If anything stays stuck, contact Cofelt support through the Help center.